Refund and Returns Policy

We Cannot Be Held Liable For The Courier Company Guarantees. If The Item Is Not Delivered In Time, Please Contact The Courier/Shipping Company.

5. It Is The Responsibility Of The Customer To Make Sure That He Or She Enters The Shipping Address Correctly. We Are Not Responsible If A Package Is Shipped Back To Us Due To An Incorrect Or Undeliverable Address. We Do Our Best To Speed Up Processing And Shipping Times. If You Decide To Cancel Your Order Or Change Your Shipping Address, Please Write To Us At Info@hug-necklace.com As Soon As You Place Your Order. We Will Do Our Best To Make The Change, However We Cannot Guarantee That We Will Be Able To Do So.

6. We Cannot Guarantee That You Will Or Will Not Be Charged Any Customs Taxes Or Duties. You Are Responsible For All Applicable Customs, Duties, Taxes And Fees Charged By Your Government. Please Contact Your Country’s Customs Office For Respective Charges And Rates On Package Coming Outside Of Your Country. Customers Are Responsible For All Import Duties, Customs, And Local Taxes Charged By Your Country. We Are Unable To Advise The Amount Of What These Fees Might Be And We Recommend That You Contact Your Country’s Customs Office Or Tax Agent For Respective Charges And Rates On A Package Coming Outside Of Your Country.

C. Shipping 

  1. You Will Be Responsible For Paying For Your Own Shipping Costs For Returning Your Item.
  2. Shipping Costs Are Non-Refundable. 
  3. If We Receive A Package Back From The Shipping Company/Courier Due To The Address Provided Being Undeliverable, Then You Will Be Responsible For Non-Delivery Of The Product.

* * *


SHIPPING POLICY
Processing Time:
We Do Our Best To Process & Ship All Orders As Soon As Possible. Most Orders Are Processed Within 48 Hours.

 Tracking Your Order:

All Orders Include Tracking Information That Is Normally Sent Via Email Within 48 Hours After The Order Has Been Shipped. 

Customs & Duties:

(In Most Cases, Packages Shipped To US & Canada Don’t Require Any Additional Fees.)

All Shipping Charges (Or Free Shipping Promos) Listed Do NOT Include Customs, Duty, And Taxes. We Can’t Hold Responsibility For That And The Recipient Is Responsible For All Customs, Clearing And Other Fee’s Required To Ship Internationally.

Lost / Stolen Package:

  • Our Customers Satisfaction Is Our Top Priority So We Cover Any Case Of Exceptional Delay Or Even Loss In Transit And Offer A Free Reshipment Or A Refund.
  • If The Order Does Not Make It To Its Destination And Is Delayed In A Local Post Office, Customers Are Responsible For Contacting The Carrier Before Receiving A Reshipment\Refund.
  • If You Have Entered A Wrong Shipping Information, You Are Not Eligible For A Reshipment Or A Refund. 

My Order Hasn’t Arrived:If You Haven’t Received Your Order Within 35 Business Days, Your Order Is Eligible For Refunds Or Free Reshipment. Please Email Us At: Info@hug-necklace.com.

Shopping Cart